Privacy Policy

Radiant Creative is dedicated to delivering high-quality services to you. This privacy policy details our obligations regarding how we handle your Personal Information.

We comply with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs regulate the collection, use, disclosure, storage, security and disposal of your Personal Information.

For more details on the Australian Privacy Principles, visit The Office of the Australian Information Commissioner’s website at www.aoic.gov.au.

What is Personal Information and why do we collect it?

Personal Information includes any information or opinion that identifies an individual. Examples of Personal Information we collect are names, addresses, email addresses, phone numbers and facsimile numbers.

We gather this Personal Information through various means including telephone and video calls, emails, our website www.radiantcreative.com.au, media and publications, publicly available sources, cookies and third parties. We do not guarantee the security of website links or the privacy policies of authorised third parties.

We collect your Personal Information primarily to provide our services to you, supply information to our clients and for marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure. You can opt-out of our mailing/marketing lists at any time by contacting us in writing.

When collecting Personal Information, we will explain why we are collecting it and how we intend to use it, where appropriate and possible.

Sensitive Information

Sensitive information, as defined in the Privacy Act, includes details about an individual’s racial or ethnic origin, political opinions, membership in political associations, religious or philosophical beliefs, trade union or professional body membership, criminal record or health information.

We will only use sensitive information for the following purposes:

• The primary purpose for which it was collected

• A secondary purpose directly related to the primary purpose

• With your consent; or as required or authorized by law.

Third Parties

Whenever feasible, we will collect your Personal Information directly from you. However, there may be circumstances where we receive information from third parties. In such cases, we will take reasonable steps to inform you of the information provided to us by the third party.

Disclosure of Personal Information

We may disclose your Personal Information in various situations, including:

• To third parties with your consent; and

• Where required or authorized by law.

Security of Personal Information

We store your Personal Information securely to protect it from misuse, loss, unauthorised access, modification or disclosure.

When your Personal Information is no longer required for the purpose for which it was obtained, we will take reasonable steps to destroy or de-identify it. However, most of the Personal Information will be kept in client files for a minimum of 7 years.

Access to your Personal Information

You can request access to the Personal Information we hold about you and ask to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Radiant Creative will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

To protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

We aim to keep your Personal Information accurate, complete, and up-to-date. If you find that the information we have is not up-to-date or is incorrect, please inform us as soon as possible so we can update our records and continue to provide quality services to you.

Policy Updates

This Policy may be updated from time to time and will be available on our website.

Privacy Policy Complaints and Enquiries

If you have any questions or complaints about our Privacy Policy, please contact us at:

www.radiantcreative.com.au/contact
contact.radiant.creative@gmail.com